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email etiquette

Just got flamed for no good reason via company email. Maybe something was lost in translation from English to Italian back to English. In any event, it never ceases to amaze me how rude people can be to each other over email. And when they do it, they always find reason to extend the cc list to include people they think have more authority. Am I supposed to be impressed? How childish. And of course as Peter Chung and Dianna Abdala can well attest, these threads can take on a life of their own and they never seem to die either.

Well, I tried my best to be conciliatory. We'll see if the unwarranted apologies and offer of a free cup of coffee have the desired effect.

Otherwise, here's hoping people learn to step away from their mail client for a minute or two before shooting off responses. And maybe that they assume that people within a single organization are actually working towards the same goals. And that they learn that most misunderstandings are best resolved directly by those involved, not by adding spectators.

April 19, 2006 at 05:09 PM in Strategic Ventures | Permalink


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Because of some cases I had saw, I'm thinking hard on this topic: how to use email. And my conclusion is face to face first, if impossible, telephone, or voice mail. The worst choice is email.

For your case, I think extending cc list is not only about etiquette, but also "office politics".

I don't like it, but I have to prevent myself from sticking into meaningless things.

Posted by: remme | Apr 21, 2006 11:55:06 AM

Ugh - that sucks. My former nemesis at work pulled this stunt regularly. Flame me, cc: my boss. I was constantly defending myself against inaccurate allegations.

Even more fun is when one "replies all" to complain about a vendor... and forgetting the vendor was on the email thread. Um, not that I would know from first hand experience, of course. ;-)

Posted by: Jamie | Apr 21, 2006 1:01:24 PM

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